Virtual Tour FAQs

To ensure the best results, we suggest you prepare your space by:

Cleaning thoroughly – Remove dust, smudges, and clutter for a polished look.
Decluttering – Keep surfaces tidy and arrange furniture for a welcoming atmosphere.
Checking – Checking all lighting is working, bins are removed, plants are healthy, etc!

We’ll share the ideas that can bring a little bit of sparkle to your 360s along with more comprehensive advice in advance of your shoot.

If a space is prepared and ready to shoot it could take as little as 10 minutes per 360 camera position. We’d always suggest erring on the side of caution and allowing a little extra time. More complex shoots take longer than this, for example, car interiors would often take a full day in a car studio to capture one 360, but most projects do not require this!

We keep shoots as low-impact as possible. There are no cables, and we use ambient light. This makes shooting live spaces much easier. We can supply RAMS where necessary.

Yes – we have £2m Public Liability insurance, £10m employer’s liability insurance plus £250k Professional Indemnity insurance. If these policies do not cover the needs for your shoot, please let us know and we can adjust our insurance to ensure you’re covered.

It depends on your preference. Some clients choose to include people to add a sense of movement and energy. However, in most cases, an empty space works best, keeping the focus on the environment without distractions.

If needed, we can also blur or remove people in post-production.

We often do this, especially on larger projects, and where geography allows! Talk to us about the scope of your project and we can factor this in wherever possible.

For 360 photography, a single photographer usually handles the shoot. If additional content is being captured—such as video or drone footage—a videographer or drone pilot may also be present.

We always recommend having at least one client representative on-site, ensuring the space is set up exactly as you’d like before each area is captured.

Being in the UK, unpredictable weather is always a factor! If your shoot includes exterior 360s, we’ll discuss contingency plans with you in advance. Depending on your requirements, we can adjust the shoot plan to find the best solution to ensure your virtual tour looks exactly as you envision.

Once you have fantastic content, it’s good to ensure that it’s seen as widely as possible. Some social media platforms now support 360 content. We suggest adding them as 360s to your Facebook and Google Business pages, and making sure that they appear on other channels (such as Google Maps) too.

Each 360 is rendered, ‘stitched’ together (because each 360 is made up of lots of individual images), colour-balanced, given an initial retouch, and output. It’s where a lot of the magic happens that makes your tour look sharp and beautiful!

We give all 360s an initial retouch to ensure they look as good as they can.

If you find that there’s something in the scene that needs changing, this can usually be done. For example, a client may decide that they would like signs removed, or would like to tidy up a patchy lawn. It’s always much better and more cost-effective to get as much as possible right ‘in-camera’ on the shoot day.

For most projects, you will receive your demo within 5 working days of the shoot. If you require a more rapid turnaround, please talk to us as this can often be achieved. We sometimes work through the night on location to meet tight deadlines.

The interface contains all of your 360s and makes it easy for users to navigate through them. These can be very simple, with users clicking thumbnails to move between areas, or can incorporate floorplans or maps for navigation. For some clients, they’re a way to communicate content, so there can be info pop-ups which deliver info about a particular feature, there can be downloadable brochures, embedded video, sountracks or voiceovers. Talk to us about your requirements and we’ll be glad to guide you through the options that are right for you.

Each 360 image is sliced into thousand of tiles which are then loaded on demand as the viewer moves around the image. This ensures that only the tiles that are being requested are downloaded, thus the bandwidth is reduced and the tour loads quickly.

It’s very easy; it’s intended to be plug and play. Of course if you need any support or experience any problems, we offer support to help you with this.

For most companies, it’s best to host the virtual tours on your own server. However, if you’d prefer we host it for you, we can do this. Please let us know what you prefer.

Yes! Our 360° tours are fully cross-platform, working seamlessly on desktops, laptops, mobiles, and tablets—no special software is required.

Your virtual tour interface can be customized with a variety of elements. Here are some just some of the features you might want to consider:
Branded Design to incorporate your logo and brand guidelines.
Navigation Tools such as floorplans, maps, menus or thumbnail bars to help guide users through the tour.
Pop-ups that can display additional information, such as text, images, or videos.
Audio such as background music, voiceovers, or sound effects.
Video: Embed videos or even live webcam feeds to provide dynamic content.
Live In-Tour Conferencing: Facilitate real-time interactions within the tour
Accessibility Options: Ensure the tour is accessible to a wider audience by incorporating features that comply with accessibility standards.
VR Compatibility: Design the tour to be compatible with Virtual Reality headsets, offering an immersive experience for users with VR equipment.

Accessibility ensures that all users, including those with disabilities, can explore virtual spaces. It also helps businesses comply with legal requirements and improve user experience for a broader audience.

Accessibility overlays are tools that allow users to adjust website or virtual tour settings to meet their needs, such as changing contrast or text size. However, research indicates that these overlays can interfere with users’ existing assistive technologies and may not fully address accessibility needs. We recommend integrating accessibility features directly into the virtual tour design. Learn more in our article on Virtual Tour Accessibility Overlays and Widgets.

Virtual tours can be made more inclusive by adhering to WCAG 2.2 standards. We will talk with you about how your virtual tour can meet these standards. 

We’d love to be able to give you a price here, but the reality is that every project is different. Pricing depends on the type and complexity of your project. Once we understand your requirements, we’ll guide you through the options and provide a tailored quote.

We guarantee that our tours provide excellent value; we create high-quality, future-proof virtual tours that stand the test of time. Get in touch, and we’ll be happy to discuss your needs!

No. Once your content is shot, it’s yours to use as you see fit. If you’d like us to host your tours for you then there would be an annual fee for hosting.

Absolutely.

We can capture drone-based 360° images to complement your virtual tour. Every location is different – we operate within CAA regulations and can quickly assess feasibility remotely to determine what’s possible for your shoot.

Please do get in touch, and we’ll be happy to guide you through the options. You can also view some aerial 360 examples.

Yes – we can shoot high-quality video production to enhance your virtual tour or as a standalone service. This includes intro videos, explainer videos, aerial footage, interviews, and timelapse shots.

You can find out more here: Video Production

Once you have fantastic content, it’s good to ensure that it’s seen as widely as possible. Many platforms support 360 content, including Facebook, Google Business, and Google Maps. We recommend sharing your 360s across these platforms to maximize visibility.

Talk to us about how you can showcase your virtual tours across multiple channels.